Quality Control (QC) is the most critical step in the replica shopping process. Hipobuy's QC inspection service photographs your items at the warehouse before shipping, giving you the opportunity to approve, exchange, or refund before the package ever leaves China.
Understanding the QC Process
After you place an order and the seller ships to the Hipobuy warehouse, staff will photograph each item from multiple angles. These photos are uploaded to your account within 24-48 hours.
- Warehouse receives your items from seller
- QC staff photographs each product (typically 3-8 photos)
- Photos are uploaded to your account dashboard
- You review and choose: Approve, Exchange, or Refund
- Approved items are packed for international shipping
What to Look For in QC Photos
QC photos should show the product from the front, back, sides, and include close-ups of logos, tags, stitching, and any unique details.
- Overall shape and silhouette accuracy
- Logo placement, size, and font correctness
- Stitching quality — even spacing, straight lines, no loose threads
- Material texture and color accuracy
- Interior tags, labels, and packaging
- Hardware quality (zippers, buttons, eyelets)
How to Request Exchanges and Refunds
If QC reveals unacceptable flaws, act quickly. Most warehouses allow 24-72 hours to submit exchange or refund requests.
| Issue Type | Recommended Action | Timeline |
|---|---|---|
| Wrong color/size | Exchange | 3-7 days |
| Major logo flaw | Exchange or Refund | 3-10 days |
| Minor stitching | Accept (if budget tier) | N/A |
| Missing item | Refund | 5-10 days |
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